After amazfit contact: it is necessary to update the watch either while passing by an old andro version (but not too old ...), either with an iPhone or with windows.
If it's interesting
Thank you for contacting Amazfit. We are very glad to assist you.
Is it your first time at the Pace watch? What's the OS version of your mobile phone? Please understand that the firmware version which supports Android 8.0 / 8.1 is 1.3.5+.
If it's your first time with an Android phone with Android 8+, please use your friend's or Android's Android phone (not Android 8 / 8.1) to update the watch. After the update to the latest version 2.8.4.0, you can log in to your phone using the same account. No need to factory reset to the QR code to connect. I hope you can understand.
And also you can use an iPhone to update the watch.
1) Connect Pace to the iPhone and log in to the app.
2) Connect Pace to WiFi and Update Pace Software.
3) Unpair Pace from iPhone to get back the pairing QR code.
4) Restarting your Android phone
5) Log in the app on your Android phone using the same account
And please note that when the watch shows you are in the code, please be sure to confirm your Bluetooth connection. The message is shown very soon and it disappears very soon. But you can find it in the top tray area. After confirmation, the device and the watch can be connected immediately.
If the issue is not resolved, please update the app to the latest version 2.7.0 and then attempt the following steps. Please note that all these steps are important
.
2. Toggle Bluetooth OFF and ON.
3. Reboot the watch and phone.
4. Log out and then re-open the app and try connecting again.
We feel you have a tool to upgrade the watch. Please enter the following link:
If you are not sure, you can connect the watch and the charging data cable to the computer, Then click on the file in the folder ADBDriverInstaller.exe, as shown in the screenshot below does not require installation:
If the ADB driver is not installed, there are 2 ways to install it. Please make sure you insert the watch into your charging base and then attach the USB end of the load to your PC.
1) Click the ADBDriverInstaller.exe program in the current folder, and then click the install button to install the driver
2) Double-click the Amazfit Watch Tools.exe program, enter the number 3 and click the install button to install
B. After ADB driver is installed, please attempt the following steps to the 1.3.8a version:
Double-click the Amazfit Watch Tools.exe program to execute the file. And please make sure the watch is connected before executing the file.
Double-tap 'Amazfit Watch Tools' and enter 1 before press Enter.
After you update the watch to version 1.3.8a, you can pair it with your mobile phone to update it to the latest version 2.8.1.0.
I hope this info helps. Should you have any further questions, please ask. We are more than happy to help! Thank you and have a nice day!
If it's interesting
Thank you for contacting Amazfit. We are very glad to assist you.
Is it your first time at the Pace watch? What's the OS version of your mobile phone? Please understand that the firmware version which supports Android 8.0 / 8.1 is 1.3.5+.
If it's your first time with an Android phone with Android 8+, please use your friend's or Android's Android phone (not Android 8 / 8.1) to update the watch. After the update to the latest version 2.8.4.0, you can log in to your phone using the same account. No need to factory reset to the QR code to connect. I hope you can understand.
And also you can use an iPhone to update the watch.
1) Connect Pace to the iPhone and log in to the app.
2) Connect Pace to WiFi and Update Pace Software.
3) Unpair Pace from iPhone to get back the pairing QR code.
4) Restarting your Android phone
5) Log in the app on your Android phone using the same account
And please note that when the watch shows you are in the code, please be sure to confirm your Bluetooth connection. The message is shown very soon and it disappears very soon. But you can find it in the top tray area. After confirmation, the device and the watch can be connected immediately.
If the issue is not resolved, please update the app to the latest version 2.7.0 and then attempt the following steps. Please note that all these steps are important
.
2. Toggle Bluetooth OFF and ON.
3. Reboot the watch and phone.
4. Log out and then re-open the app and try connecting again.
We feel you have a tool to upgrade the watch. Please enter the following link:
Please make sure the watch is fully charged first.
A. If your computer system installed HAS year ADB driver, please skip step A.If you are not sure, you can connect the watch and the charging data cable to the computer, Then click on the file in the folder ADBDriverInstaller.exe, as shown in the screenshot below does not require installation:
If the ADB driver is not installed, there are 2 ways to install it. Please make sure you insert the watch into your charging base and then attach the USB end of the load to your PC.
1) Click the ADBDriverInstaller.exe program in the current folder, and then click the install button to install the driver
2) Double-click the Amazfit Watch Tools.exe program, enter the number 3 and click the install button to install
B. After ADB driver is installed, please attempt the following steps to the 1.3.8a version:
Double-click the Amazfit Watch Tools.exe program to execute the file. And please make sure the watch is connected before executing the file.
Amazfit Watch Tools v1.0
250 MB
Double-tap 'Amazfit Watch Tools' and enter 1 before press Enter.
After you update the watch to version 1.3.8a, you can pair it with your mobile phone to update it to the latest version 2.8.1.0.
I hope this info helps. Should you have any further questions, please ask. We are more than happy to help! Thank you and have a nice day!
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